Management: Meeting & Exceeding Customer Expectations - 8Th Edition

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Hardcover::::
Publisher: Thomson/South-Western; 8 edition (January 1, 2005)
ASIN: B0028ICFEG
Package Dimensions: 10.1 x 8.2 x 1.5 inches
Amazon Rank: 4066049
Format: PDF ePub djvu book

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Very well done, I didn't want to leave the characters behind. The biggest visual treat however is on the dust cover, which features a newly discovered contemporary painting from an as yet unknown artist, of the action at the mission station at Rorke's Drift.

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